Many players have questions about Lolajack casino before they deposit their first euro — here are the honest answers.
Prerequisites
- A stable internet connection and a modern browser (Chrome, Firefox, Safari, or Edge).
- A valid email address and a unique username.
- You must be at least 18 years old (or the legal gambling age in your country).
- An accepted payment method (credit/debit card, e-wallet, or cryptocurrency).
- Identification documents ready for verification (passport, ID card, or driver’s license).
How to Sign Up
- Visit the official website via the link in our guide.
- Click the “Sign Up” or “Register” button, usually at the top right.
- Fill in your email, create a password, and choose your preferred currency.
- Enter personal details: full name, date of birth, and address exactly as on your ID.
- Accept the terms and conditions, then submit the form.
- Check your email for a verification link and click it to activate your account.
- Log in and go to the cashier to make your first deposit — don’t forget to select the welcome bonus if desired.
Calculating Your Bonus
Welcome bonuses are often structured as a deposit match plus free spins. For example, if the offer is “100% up to €500 and 200 free spins on Book of Dead,” here is how to calculate the maximum bonus you can receive.
First, determine the maximum match amount. If the bonus is 100% up to €500, then the maximum bonus is €500, which requires a deposit of €500. The formula is:
Bonus Amount = Deposit × (Bonus Percentage / 100), capped at the maximum bonus.
For a deposit of €200: Bonus = 200 × (100/100) = €200. Since €200 is under the €500 cap, you get €200 in bonus funds.
Free spins are usually awarded in batches. For example, 20 spins per day for 10 days. The value per spin is typically €0.10, so total free spin value = 200 × 0.10 = €20.
Wagering requirements apply. If the bonus has a 35x wagering requirement, you must bet 35 × (bonus amount) before withdrawing. For a €200 bonus, that is 35 × €200 = €7,000 in wagers. Free spin winnings also carry wagering, often the same multiplier.
Keep in mind that not all games contribute equally to wagering. Slots usually count 100%, while table games may count only 10% or less. Always check the terms.
Payment Methods
| Method | Type | Minimum Deposit | Processing Time | Withdrawal Time |
|---|---|---|---|---|
| Visa/Mastercard | Credit/Debit Card | €10 | Instant | 1–5 business days |
| Skrill | E-Wallet | €10 | Instant | Up to 24 hours |
| Neteller | E-Wallet | €10 | Instant | Up to 24 hours |
| Paysafecard | Prepaid | €10 | Instant | Not available for withdrawal |
| Bitcoin | Cryptocurrency | €20 equivalent | Up to 1 hour (confirmations) | Up to 1 hour after confirmation |
Note: Withdrawal times start after the casino approves the request (usually within 24–48 hours).
Security Overview
The casino uses SSL encryption to protect your data during transmission. Accounts are secured with two-factor authentication (2FA) — enable it in your profile settings. The platform holds a license from Curacao eGaming, which means it follows standard anti-money laundering (AML) and know-your-customer (KYC) procedures. Important: Winnings from Curacao-licensed casinos may be subject to local income tax depending on your country of residence. Always consult a tax advisor.
Troubleshooting
1. I can’t log in. Check your username and password. Use the “Forgot Password” link to reset. If the issue persists, clear your browser cache or try a different browser. Contact support if the account is locked after too many attempts.
2. My deposit hasn’t arrived. Ensure you used the correct deposit method and that the transaction was completed. Some methods (like bank transfers) take longer. If more than 2 hours have passed for e-wallets or 24 hours for cards, contact support with the transaction ID.
3. Bonus not credited. Make sure you selected the bonus when depositing. Check the bonus terms — some bonuses require a bonus code. If still missing, chat with support.
4. Game is not loading. Check your internet connection. Disable ad-blockers or VPNs that may interfere. Try refreshing or clearing the cache. If only one game fails, it might be a provider issue; try a different game.
5. Withdrawal is pending for too long. During KYC verification, withdrawals can be delayed. Submit your documents early. Once approved, standard processing is 48 hours. If it exceeds 5 business days, contact support.
Extra Tips – Handling a Delayed Withdrawal
If your withdrawal is stuck beyond the stated timeframe, follow these steps:
- Check your email for any KYC requests. Submit requested documents (ID, proof of address, payment method verification) in high quality.
- Ensure your withdrawal method is valid and you have met all wagering requirements.
- Contact live chat or email support, quoting your withdrawal ID and account username. Keep a polite but persistent tone.
- If no response in 48 hours, escalate via the casino’s official complaints procedure or third-party mediators (e.g., AskGamblers, ThePOGG).
Typical withdrawal times: e-wallets 1–3 days, cards 3–7 days, crypto 1–2 hours (after approval).
Common Questions
What is the minimum deposit?
The minimum deposit is €10 for most methods except cryptocurrency, which starts at €20 equivalent.
Can I play on my mobile phone?
Yes, the casino is fully optimized for mobile browsers. There is no dedicated app, but you can add the site to your home screen as a progressive web app (PWA) for quick access.
How long does verification take?
Normally 24–48 hours after you submit all documents. Ensure your documents are clear and match your account details.
Are there any restricted countries?
Yes, players from the United States, United Kingdom, and certain other jurisdictions are not accepted. Check the terms before registering.
What bonus wagering requirements apply?
Typical wagering is 35x the bonus amount for the deposit bonus, and 35x any winnings from free spins. Always read the specific offer terms.
How do I contact customer support?
You can use the live chat feature (available 24/7) or send an email to the support address listed in the contact section. Response times are usually under 30 minutes via chat.
Is my data safe?
Yes, the site uses 128-bit SSL encryption to secure all transmitted data. Additionally, it follows strict privacy policies in line with GDPR.
By following this guide, you can navigate the sign-up process, understand the bonus mechanics, and stay secure while enjoying the games. Always gamble responsibly and set limits.